Few users complained that their Windows Mobile Device stopped synchronizing. They get this error number 0X86000108 in ActiveSync program on their Windows Mobile device. I informed them to get me the ActiveSync log with "verbose" information to see what’s actually going on.
To get the detailed ActiveSync log from the device, follow the link here: Exchange ActiveSync Log
Well I couldn’t find anything interesting in the ActiveSync logs. But, I found many Microsoft Support Knowledge base Articles as below.
After reading and some consideration, I dismissed KB926144 (Office2007/WM5 incompatibility), KB932054 (hot fix) and KB937788 (hot fix), because my users are using Windows Mobile 6 or 6.1. I couldn’t find any error number description at Exchange ActiveSync Error codes and what they mean.
As KB950796 explained, I enable "write" permission to all "authenticated" users to the TEMP directory. No notable results. Users were still suffering the outages. BlackBerry looked like heaven for them. (Well, RIM has their own issues..but what do users know about them? check http://www.blackberryforums.com)
Finally KB948744 suggests about a Exchange 2003 hot fix (SP2 have to be installed). I downloaded (what a relief? Thanks Microsoft..I don’t have to call for hot fixes anymore) and installed on the affected back-end Mailbox server. I think, it resolved our issue. But still one user is still suffering.
As a NUMBER-1 IT RULE suggests, if ONLY one user has the issue and all others are working fine, it must be the user device. So I informed the user to try to sync his email to a different Windows Mobile Device and see what happens. Well, I haven’t heard back from him yet, but I am sure it’s the device. For your information his device is Samsung Blackjack ver 2.
Let me know if anyone else has same issue and how did you resolve it.