Outlook 2010: “Cannot start Microsoft Outlook. Unable to open the Outlook window. The set folders could not be opened. The server is not available. Contact your administrator if this condition persists”

--Anand-- Exchange Server February 19, 2012April 21, 2012 0 Minutes

This wonderful heavenly Outlook message brings loads of joy to the user when he/she sees it. You could create a new Outlook profile, but there is a better way.

Click Windows Key+R to open Run dialog and type the following.

Outlook.exe /ResetNAVPane

It should resolve the issue by recreating the folders. If Yes, so say YES!!!

Published by --Anand--

I am located at Silicon Valley working as IT Infrastructure Architect. View all posts by --Anand--

Published February 19, 2012April 21, 2012

3 thoughts on “Outlook 2010: “Cannot start Microsoft Outlook. Unable to open the Outlook window. The set folders could not be opened. The server is not available. Contact your administrator if this condition persists””

Brandon Williams says:

April 12, 2012 at 5:40 pm

No. My error msg is slight different: “Cannot start Microsoft outlook. Cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened.” Any other suggestions?

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Usman says:

August 27, 2012 at 7:27 am

Hi Ananad,
I tried typing in run , but it shows again create a new Outlook profile

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kometkamerat says:

February 7, 2018 at 10:51 am

No joy, still error message (before you get any options to reset folders). On a terminal server it seems to affect all users of that server.

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