“Can’t create file:”, Images, screen shots are not able to view in Outlook


Suddenly Images don’t show up in your Outlook. If you forward your mail to others, they are able to see the images in emails. Attachments and images will show up in Outlook Web Access. Or you get the following error message when you try to open a attachment in the mail.

"Can’t create file: someattachment.doc.  Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder."

If you are wondering what the heck wrong with your Outlook, the easy answer is OutlookSecureTempFolder is corrupted. By deleting all the contents in OutlookSecureTempFolder fixes your issue.

What is Outlook Secure Temp Folder?

When you open an attachment in an Outlook item, the temporary file for the attachment is created/saved in Outlook Secure Temp Folder.  This folder has some random name and name varies for different users.

How to fix the issue?

Find the Outlook Secure Temp Folder as below.

1. Open the Registry Editor and browse to this location:

HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0OutlookSecurity

Note: My Office version is 2007, so it’s 12.0. If you are using Outlook 2003, it’s 11.0 in above registry location.

2. Double click to open OutlookSecureTempFolder key and copy the path location. Paste it in your Start search box in Vista (or Start –> Run in XP) and press enter.

3. Close Outlook and Delete all the contents in this location.

4. Open Outlook and Check your images or attachments.

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