Exchange 2010 OWA Options: Sorry! Access denied

Is one of your users seeing this message when trying to access OWA options?

(Sorry! Access denied

You don’t have permission to open this page. If you’re a new user or were recently assigned credentials, please wait 15 minutes and try again.)


Poor user! he/she waited for 15 minutes (heck! may be a day), still OWA options doesn’t work. It is not for all users, only a specific user (or users).

What’s going on here? Exchange is telling “Roll Assignment Policy” is not applied to that mailbox. So Exchange thinks it needs few more minutes to apply the policy if that mailbox is brand new. To check this, open the user’s mailbox properties and go to Mailbox Settings –> Roll Assignment Policy.


Do you see it blank like above picture? Then that’s the problem. To fix it, click Browse and assign the correct policy (or Default Roll Assignment Policy if you don’t use custom policies).


That’s all you fixed the issue. If you are PowerShell geek, use the following command to assign the policy.

Get-Mailbox {username} | Set-Mailbox –RoleAssignmentPolicy “Default Role Assignment Policy”

If this blog helped, leave me a “thanks” note.

3 thoughts on “Exchange 2010 OWA Options: Sorry! Access denied

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